The Privacy Policy for Contacting S-Spine and Nerve Hospital

In the event that you contact S-Spine and Nerve Hospital (hereinafter referred to as “the Hospital”) to request the Hospital to contact you back through various communication channels, the Hospital would like to inform you that it may be necessary for the Hospital to collect, gather and use your personal data under this Privacy Policy. When you provide your personal data to the Hospital for the aforementioned purposes, the Hospital will consider that you have agreed and accepted to comply with this Privacy Policy.

The personal data processed by the hospital in order to communicate and coordinate with you

For the purpose of providing information and coordinating with you as you may contact the hospital, the hospital needs to process your personal data as follows:

(a) General information about you, including your name and surname.

(b) Contact information, such as phone number and email.

(c) Technical information for identification purposes, such as IP address, device settings and browser connections used by the service user to connect to the website. This may also include the use of various types of cookies to track your usage behavior. (You can learn about the hospital’s cookie policy at https://www.s-spinehospital.com/cookies-policy.)

(d) Other personal data that you may provide to the hospital during communication or personal information that you may consent to providing to the hospital.

In processing the aforementioned personal data, it may include health information, disability information, or your previous medical treatment information that you may disclose and submit to the hospital for the purpose of diagnosis and preliminary treatment before receiving medical care.

The purposes of collecting personal data

The hospital will use your personal data as specified for the following purposes:

1. Managing and responding to your communications with the hospital (e.g., answering inquiries, sending information, handling complaints or feedback).
2. Establishing and improving business relationships between the company and you, which may include quality control, analysis, management and resolution of service-related issues.
3. Analyzing your interests to enhance service delivery, particularly in designing analytical and testing mechanisms to better meet your needs and interests or to foster a better relationship between the hospital and you.

The hospital is required to process and collect your personal data for the aforementioned purposes as long as the hospital is responsible for providing services to you. The retention period is determined to ensure the verification of various services provided by the hospital to you.

Personal Data Disclosure

In principle, the personal data you provide to the hospital will be kept confidential. However, in cases where it is necessary to fulfill contractual obligations, the hospital may need to disclose your personal data to external service providers who assist and support the hospital in providing services to you. For example, medical personnel who may need to assess your preliminary data before answering questions. The hospital will handle the forwarding and disclosure of your personal data within the scope of the specified purposes and to the extent necessary.

Assurance of Implementing Appropriate Security Measures to Safeguard Data

The hospital guarantees that appropriate security measures will be implemented to ensure the confidentiality and integrity of data, taking into account the sensitivity of the information that you may transmit or disclose. The objective is to prevent unauthorized or unlawful access, use, alteration, modification or disclosure of personal data. The hospital will regularly review and assess these measures to ensure their adequacy and compliance with the relevant laws and regulations.

Rights of Data Owners

The hospital respects your rights as the data owner, in accordance with the relevant laws. You can contact the hospital to exercise your rights, which include the right to access, request copies, request updates of your personal data, object to the processing of your personal data, request data transfer, as well as request the deletion or destruction of your data when it is no longer necessary. You can reach us at [02-034-0808] or via email at [sspinehospital@gmail.com].